Havener Privacy Policy
Last Updated: June 2026
Introduction
Welcome to Havener.
Havener is a balcony gardening app that helps users discover what plants to grow, when to grow them, and how to set them up for success based on their location, season, and balcony conditions.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using Havener, you agree to the practices described in this Privacy Policy.
Information We Collect
Account Information
When you create an account, we may collect your email address and authentication information provided through supported sign-in methods.
We do not collect passwords directly when authentication is managed by our authentication providers.
Balcony Profile Information
To provide personalized recommendations, Havener may collect information you provide, including:
- Postcode
- Balcony direction
- Daily sunlight hours
- Wind exposure
- Growing preferences
- Saved plant selections
- Favorite plants
Usage Information
Havener does not currently use analytics or marketing tracking tools to monitor user activity.
We may collect limited technical information necessary to operate, secure, and maintain the app, such as authentication-related information and service logs provided by our infrastructure providers.
If analytics or diagnostic services are added in the future, this Privacy Policy will be updated accordingly.
How We Use Your Information
We use your information to:
- Create and manage your account
- Save your balcony profile
- Provide personalized plant recommendations
- Save favorite plants
- Synchronize your information across devices
- Improve app performance and reliability
- Respond to support requests
Firebase Services
Havener uses services provided by Google Firebase, including Firebase Authentication and Cloud Firestore.
These services help us securely manage user accounts, authenticate users, and store app data such as balcony profiles and favorite plants.
As part of providing these services, Google may process certain account and application data on our behalf in accordance with Google’s privacy and security practices.
Information processed through Firebase is subject to Google’s privacy practices.
For more information, please review Google’s Privacy Policy:
Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Account Deletion
You may delete your account directly within the Havener app.
When you choose to delete your account:
- Your account information will be removed.
- Your balcony profile information will be deleted.
- Your saved favorites will be deleted.
- Associated user data stored by Havener will be removed.
Some information may remain temporarily in backups or logs as required for operational, legal, or security purposes.
Data Retention
We retain your information only for as long as necessary to provide Havener’s services and operate the app.
If you delete your account, we will take reasonable steps to remove your associated data.
Children’s Privacy
Havener is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take appropriate steps to remove it.
Third-Party Links
Havener may contain links to external websites or services.
We are not responsible for the privacy practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted with a revised “Last Updated” date.
Continued use of Havener after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: support@balconyhaven.com
Website: https://balconyhaven.com