Havener Support
Welcome to Havener Support.
Havener helps balcony gardeners discover what plants to grow, when to grow them, and how to set them up for success based on their location, season, and balcony conditions.
If you need assistance with the app, account management, or technical issues, we’re here to help.
Contact Support
Email: support@balconyhaven.com
We aim to respond to support requests as quickly as possible.
Frequently Asked Questions
Do I need an account to use Havener?
Yes. Havener uses an account to securely save your balcony profile, preferences, and favorite plants across devices.
How do I reset my password?
On the sign-in screen, tap Forgot Password and follow the instructions sent to your email address.
How do I update my balcony profile?
You can update your balcony profile at any time from the Profile section within the app.
How do I delete my account?
You can permanently delete your account directly within the app from the Profile section.
Deleting your account will remove your profile information, favorites, and associated user data.
Why are plant recommendations different from other gardening websites?
Havener focuses specifically on balcony gardening and uses your balcony conditions, sunlight, wind exposure, season, and growing preferences to provide recommendations.
Helpful Links
About Havener
Havener is designed to make balcony gardening simpler and more approachable for apartment dwellers, renters, beginners, and anyone growing plants in small outdoor spaces.
Our goal is to help users make better growing decisions with practical, balcony-focused recommendations.
For more gardening tips and resources, visit: